Refund policy

A Simple, Transparent Purchase Experience

At ABALNC, we want you to feel confident every time you order from us.

Because our products are ingestible wellness products, we follow strict hygiene and

safety standards. For this reason, we generally do not accept returns or exchanges once a

product has been delivered, opened or used.

However, if something goes wrong with your order such as receiving a damaged, defective,

incorrect or incomplete product, we're here to make it right.

This policy explains when refunds, replacements and cancellations may be available for your

ABALNC orders.

1. Why ABALNC Does Not Accept Returns or

Exchanges

For health, hygiene and product-safety reasons, we cannot accept returns or exchanges of

products that have been:

  • Opened
  • Unsealed
  • Used
  • Partially consumed
  • Tampered with

This applies to all ABALNC ingestible products, including our Sleep Gummies and other

wellness gummies.

Once a product has left our facility, we cannot verify how it has been stored or handled after

delivery. Therefore, we cannot put returned ingestible products back into circulation.

Your safety comes first.

2. When Are Refunds or Replacements Allowed?

Refunds or replacements may be provided in the following situations:A. Product Arrived Damaged

If your ABALNC product arrives damaged, crushed, broken, leaking or otherwise

compromised during delivery, please contact us as soon as possible.

Depending on the situation, we may offer:

  • A replacement product, or
  • A refund for the affected product

B. Wrong Product Delivered

If you receive a product different from what you ordered, we'll arrange a replacement at no

additional cost.

For example, if you ordered ABALNC Sleep Gummies and received a different ABALNC

product, please contact us and we'll help resolve the issue.

C. Missing Product

If one or more products are missing from your shipment, please contact us with your Order

ID.

After verification, we may either:

  • Ship the missing product, or
  • Issue a refund/store credit for the missing item

D. Manufacturing Defect

If you believe your product has a genuine manufacturing or packaging defect, please contact

us with photographs/videos and your Order ID.

Our team will review the issue and provide an appropriate resolution.

3. What Do We Need to Process a Claim?

To help us resolve your issue quickly, please contact us within 24 hours of delivery.

Please provide:

  • Your Order ID
  • Your name and registered contact details
  • A description of the issue
  • Clear photographs of the product
  • Clear photographs of the outer packaging
  • An unboxing video, where availableFor damaged or tampered shipments, an unboxing video is strongly recommended as it helps us investigate delivery-related issues.

In certain cases, we may not be able to approve a claim without sufficient evidence of the

condition in which the package was received.

4. Situations Where Refunds Are Not Available

Refunds, returns or exchanges are generally not available for:

  • Change of mind after placing an order
  • Change of mind after delivery
  • Products that have been opened or used
  • Partially consumed products
  • Dislike of flavour, texture or taste
  • Failure to follow the recommended usage instructions
  • Individual expectations regarding product results
  • Delays caused by third-party courier partners or circumstances beyond our control
  • Incorrect shipping information provided by the customer
  • Products damaged after delivery due to improper storage or handling
  • As with any wellness product, individual experiences may vary. ABALNC does not guarantee specific results for every individual.

5. Order Cancellation Policy

Cancellation Before Dispatch

You may request cancellation of your order within 12 hours of placing the order, provided

the order has not already been processed or dispatched.

To request a cancellation, contact us as soon as possible with your Order ID.

Cancellation After Dispatch

Once an order has been processed and dispatched, it generally cannot be cancelled, as it

has already entered the delivery process.

If the package is refused or returned to us after dispatch, the refund, if applicable, may be

processed after the returned shipment is received and inspected, subject to our policy.6. Refunds for Eligible Cancellations

If your cancellation request is approved before dispatch:

Prepaid Orders:

The eligible refund will be processed to the original payment method.

Cash on Delivery Orders:

If a refund is approved, we may provide the refund through an appropriate digital payment

method or store credit, after verification.

Once initiated, refunds may take approximately 5–7 business days to reflect in your

account, depending on your bank or payment provider.

7. Replacement or Refund — Which One Will I Receive?

For eligible damaged, defective, incorrect or incomplete orders, ABALNC may choose to

provide either:

  • A replacement product, or
  • A refund

The resolution will depend on the nature of the issue, product availability and the

circumstances of the claim.

8. What If I Receive a Damaged Package?

If your package appears visibly damaged at the time of delivery:

1. Take photographs of the package before opening it.

2. Record an unboxing video where possible.

3. Check the product and packaging for damage.

4. Contact ABALNC within 24 hours of delivery.

5. Share your Order ID along with photographs/videos.

Our team will review the claim and guide you through the next steps.

9. Product Storage & Customer Responsibility

Once your order has been delivered, please store your ABALNC products according to the

storage instructions provided on the packaging.We cannot accept responsibility for damage, deterioration or changes caused by improper

storage, excessive heat, moisture, contamination or handling after delivery.

10. How to Request a Refund, Replacement or

Cancellation

Please email us at:

Email: hello@abalnc.in

Subject: Refund/Replacement Request – [Order ID]

Please include:

  • Order ID
  • Full name
  • Registered phone number/email
  • Description of the issue
  • Relevant photographs/videos

Our customer support team will generally respond within 1–2 business days.

Our Promise to You

At ABALNC, we believe transparency is part of building a wellness brand people can trust.

We may not be able to accept every return or change-of-mind request, but if we've made a

mistake or your product reaches you in an unacceptable condition, we'll always do

our best to make it right.

Better wellness starts with better trust.