Shipping policy

At ABALNC, we want getting your wellness essentials to be as easy as taking your nightly

gummy. We work to process, pack and dispatch every order safely and efficiently.

All confirmed orders are typically processed within 1–2 business days, excluding weekends

and public holidays.

For orders within India, the estimated delivery timeline is generally 5–7 working days from

dispatch. During sales, festive periods, or other high-volume periods, delivery may take

slightly longer.

Orders placed on weekends or public holidays will be processed on the next working day.

1. Shipping Coverage & Charges

We currently offer shipping across India.

Free shipping is available on eligible orders and will be clearly displayed on the website or

at checkout.

All ABALNC products are securely packed before dispatch to help protect them during

transit.

2. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins

processing it.

We generally aim to:

  • Process orders within 1–2 business days
  • Quality-check products before dispatch
  • Pack orders securely
  • Hand them over to our delivery partner as quickly as possible

Orders placed on weekends or public holidays will be processed on the next working day.

During product launches, sales, festive periods or unusually high order volumes, processing

may take slightly longer.3. Delivery Timelines

Our estimated delivery timelines within India are:

Domestic Orders:

Generally 5–7 working days from dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions,

public holidays and other circumstances beyond our control.

Remote or difficult-to-service locations may require additional delivery time.

Please note that delivery timelines are estimates and are not guaranteed.

4. Order Tracking

Once your order has been dispatched, you will receive tracking information through the

contact details provided during checkout, where available.

Tracking information may take approximately 24–48 hours to become active after the

shipment has been handed over to the courier.

You can use the tracking information to monitor your order's journey until delivery.

5. Delayed Deliveries

While we work with our logistics partners to deliver your order within the estimated

timeframe, occasional delays can occur.

These may be caused by:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier network disruptions
  • Incorrect or incomplete addresses
  • Remote delivery locations
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our reasonable control

If your order appears significantly delayed, please contact our customer support team and

we'll do our best to assist you.6. Incorrect Shipping Information

Please make sure your shipping address, phone number and other delivery details are

correct before placing your order.

ABALNC is not responsible for delivery failures caused by incorrect, incomplete or outdated

information provided by the customer.

If you realize that you've entered an incorrect address, please contact us as soon as

possible. We will try to update the information before dispatch, but changes cannot be

guaranteed once the order has been shipped.

7. Damaged, Incorrect or Missing Products

We take care to securely package every ABALNC order before dispatch.

However, if your package arrives:

  • Damaged
  • Tampered with
  • With a missing product
  • With the wrong product
  • With a product damaged during transit

Please contact us within 24 hours of delivery.

To help us investigate the issue, please provide:

  • Your Order ID
  • Clear photographs of the package
  • Clear photographs of the product
  • A description of the issue
  • An unboxing video, where available

After reviewing the claim, we may provide a replacement or refund, depending on the

circumstances.

For complete details, please refer to our Refund, Return & Cancellation Policy.

8. Undelivered or Returned ShipmentsIf a shipment is returned to us because of an incorrect address, repeated failed delivery

attempts, refusal to accept the package, or other circumstances attributable to the customer,

additional shipping charges may apply if the order needs to be re-shipped.

Any refund for a returned shipment will be subject to our Refund, Return & Cancellation

Policy.

9. International Shipping

At present, ABALNC primarily ships within India.

If international shipping is made available in the future, delivery timelines, shipping charges,

customs duties, VAT, import taxes and other applicable charges will be communicated at

checkout or through the relevant shipping terms.

Any customs duties, import taxes or other charges imposed by the destination country will

generally be the responsibility of the customer unless otherwise stated.

10. Contact Us

Have a question about your shipment or need help with an order?

Email: hello@abalnc.in

Subject: Shipping Support [Order ID]

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Our team will generally respond within 1–2 business days.

ABALNC — From Our Door to Yours

We put the same care into shipping your order as we do into creating our products.

Good wellness should arrive safely, securely and without the unnecessary hassle.